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What was claimed

Brand new iPhone 18 Pro Max completely shut down while paying with Apple Pay and didn't turn back on for 5 minutes

Our verdict

Needs caution

Sources indicate the issue affects 'a small number' of users and is described as 'isolated.' The claim's phrasing suggests a personal experience rather than claiming widespread prevalence, but context matters. None of the provided sources confirm this exact five-minute duration. The reports mention reboots and shutdowns, but not this timing detail.

All 3 AI systems agree21 sources citedChecked Sep 30, 2026

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Key findings

This is a widespread or common issue

Misleading75%
1 AI checked

The phone did not turn back on for 5 minutes.

Can’t verify62%
All 3 AIs agree

iPhone 18 Pro Max shut down while paying with Apple Pay

Verified85%
1 AI checked

A brand new iPhone 18 Pro Max completely shut down while paying with Apple Pay.

Verified88%
3 of 4 AIs agree·Perplexity: Can’t verify

Verified against 21 sources

ibtimes.co.uken.sedaily.comgizchina.comground.newstw.stock.yahoo.comcybernews.comsupport.apple.comhardwarezone.com.sgasiae.co.krme.mashable.commacpaw.comslashgear.comasurion.comsupport.apple.comatt.comsupport.apple.comsupport.apple.comfinance.biggo.comkoreajoongangdaily.comsupport.apple.combusinesstoday.in

Detailed Analysis

The statement is broadly supported by recent reports that some iPhone 18 Pro Max devices shut down or reboot during Apple Pay or Face ID use. However, the wording is too specific and implies a single confirmed incident, while the sources say the cause is unconfirmed and the reports are anecdotal. The “brand new” part is also not independently verifiable from the provided sources.

Why this verdict

  • The statement is broadly supported by recent reports that some iPhone 18 Pro Max devices shut down or reboot during Apple Pay or Face ID use.
  • However, the wording is too specific and implies a single confirmed incident, while the sources say the cause is unconfirmed and the reports are anecdotal.
  • The “brand new” part is also not independently verifiable from the provided sources.

Claims checked

A brand new iPhone 18 Pro Max completely shut down.

Can’t verify77%
The sources describe reported shutdowns and reboots on iPhone 18 Pro and Pro Max devices, but they do not verify this exact individual device or event.

The phone did not turn back on for 5 minutes.

Can’t verify90%
None of the provided sources confirm this exact five-minute duration. The reports mention reboots and shutdowns, but not this timing detail.

The shutdown happened while paying with Apple Pay.

Verified88%
Multiple sources report devices restarting or freezing during Apple Pay use or Face ID authentication in Apple Pay. The reports support that this scenario has occurred.

What other AI think

The claim describes a plausible scenario supported by real reported issues with iPhone 18 Pro Max devices. However, the specific details (complete shutdown, 5-minute duration) cannot be verified as a widespread pattern. The reported issues are primarily described as "reboots" or "restarts" rather than complete shutdowns, and no sources specify the exact duration of downtime.

Why this verdict

  • The claim describes a plausible scenario supported by real reported issues with iPhone 18 Pro Max devices.
  • However, the specific details (complete shutdown, 5-minute duration) cannot be verified as a widespread pattern.
  • The reported issues are primarily described as "reboots" or "restarts" rather than complete shutdowns, and no sources specify the exact duration of downtime.

Claims checked

This is a widespread or common issue

Misleading75%
Sources indicate the issue affects 'a small number' of users and is described as 'isolated.' The claim's phrasing suggests a personal experience rather than claiming widespread prevalence, but context matters.

This claim may mislead readers without added context.

The device didn't turn back on for 5 minutes

Can’t verify40%
Reports describe reboots and restarts but do not specify the duration of downtime. The 5-minute timeframe cannot be confirmed or contradicted by available sources.

iPhone 18 Pro Max shut down while paying with Apple Pay

Verified85%
Multiple reports document iPhone 18 Pro Max devices experiencing unexpected shutdowns/reboots during Apple Pay use. This is a confirmed issue affecting some users.
Public reports show some iPhone 18 Pro/Pro Max units have frozen or rebooted when Face ID or Apple Pay is used. However the specific detail that a "brand new" unit stayed off for exactly five minutes is anecdotal and cannot be confirmed from available sources.

Why this verdict

  • Public reports show some iPhone 18 Pro/Pro Max units have frozen or rebooted when Face ID or Apple Pay is used.
  • However the specific detail that a "brand new" unit stayed off for exactly five minutes is anecdotal and cannot be confirmed from available sources.

Claims checked

The phone didn't turn back on for 5 minutes.

Can’t verify55%
I found no corroborated reports or logs that confirm an exact five-minute power-off interval; individual user anecdotes vary and lack independent verification.

A brand new iPhone 18 Pro Max completely shut down while paying with Apple Pay.

Verified78%
Multiple user reports and news coverage document iPhone 18 Pro/Pro Max units freezing or undergoing panic reboots when Face ID is invoked during Apple Pay or similar actions.

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